Key Responsibilities:

Content Development: Create and manage comprehensive documentation (SOPs, job aids, FAQs, newsletters).

Collaboration: Work with business owners and staff to understand needs and translate them into clear content.

Editing and Quality Control: Ensure content consistency with established branding and style guidelines.

Framework Development: Maintain a SOP framework for effective content development.

Regular Updates: Review and update content regularly to ensure it remains current.

Updates and Maintenance: Distribute process changes and time-sensitive information via Teams.

Content on Demand: Respond to urgent content requests, delivering high-quality materials promptly.

Qualifications:

Education: Bachelor’s degree in English, Communications, Technical Writing, or related field.

Experience: Minimum 3 years in technical writing or content creation in a utility or operations environment.

Skills:

Proficient in Microsoft Office Suite, Teams, and Canva.

Strong writing and editing skills.

Ability to translate technical information into clear documentation.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple projects.

Competence in technology, including AI, website updating, and OneDrive.

Preferred Qualifications:

Experience in the utility industry, especially water and gas operations.

Familiarity with modern software applications for content creation.

Experience writing procedures for customer service or call centers.

Experience with government or federal regulations.

Personal toolkit of authoring and content creation tools.