Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002, is proud to manage the Hampden Inn and Suites and Springhill Suites, Ridgecrest, CA. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Sales Coordinator is responsible for answering phones, emails and other forms of communication regarding and responding to all sales inquiries accurately, timely and in a professional manner. Support the sales process from first inquiry through guest stay. Contribute positively as a member of the hotel team.

DUTIES AND RESPONSIBILITIES:

• Supports the Hampton Inn and Suites and SpringHill Suites, Ridgecrest, CA
• Promotes the brands with thorough knowledge of each
• Perform clerical duties such as preparing correspondence and reports, filing, and answering phones
• Maintain and upkeep various filing systems, including vendor information where necessary.
• Responsible for maintaining and updating sales files.
• Coordination of all groups as contracted by the Sales team. Contact and provide appropriate follow-up on all signed/contracted business and determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
• Assist in reaching out to prospective groups or transient business leads to secure business
• Is cross-trained to assist in other departments such as front desk and breakfast attendant to assist in ensuring total satisfaction of groups and also to assist during times of low productivity in Sales.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Performs work with little or no supervision; works productively and independently
• Can be relied upon regarding task completion and follow up
• Above average computer and communication skills
• Accurate grammar and writing skills
• Able to portray hospitality and knowledge over the phone

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred
• At least one-two years of previous sales and/or catering coordinator experience preferred. Some administrative or sales experience required.

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to sit and utilize hand and finger dexterity to operate a keyboard and office equipment
• Occasionally required to bend or stoop and lift items less than 25 lbs.

SALARY: $18 - $20 hour

HOURS: variable within 40 hour week

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• FMLI leave
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability

QUALIFICATIONS:

• Performs work with little or no supervision; works independently
• Can be relied upon regarding task completion and follow up
• Performs work with little or no supervision; works independently

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred
• At least one-two years of previous sales and/or catering coordinator experience required

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to sit and utilize hand and finger dexterity to operate a keyboard and office equipment
• Occasionally required to bend or stoop and lift items less than 25 lbs.

SALARY: $18-20/hour

HOURS: FT

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability