5 Jobs in Rio Rancho, NM
Sybex Support Services LLC is Hiring a Senior Desktop Support Near Rio Rancho, NM
- Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and e excellent collaboration skills.
- Ideal candidate must be an experienced professional from same or similar field.
- He / She must possess good knowledge on Windows, Active Directory, O365, and VPN.
- The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).
- Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle
- The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.
- Collaborate with L3 and other resolver teams in English
- Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
- Diagnose and quickly resolve a wide range of Windows applications issues
- Good troubleshooting knowledge on internet and VPN issues
- When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Knowledge of Citrix and VPN
- Customize & configure desktop hardware to meet specifications and business standards
- Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries, issues and problems.
Job Summary
Full Time
$57k-71k (estimate)
06/02/2024
08/07/2024
The job skills required for Senior Desktop Support include Troubleshooting, Active Directory, Networking, Communication Skills, VPN, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Desktop Support positions, which can be used as a reference in future career path planning. As a Senior Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Desktop Support. You can explore the career advancement for a Senior Desktop Support below and select your interested title to get hiring information.
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