2 Jobs in River, MA
SSTAR ADDICTION TREATMENT is Hiring a Call center specialist Near River, MA
Job Description : About Us
About Us
We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time.
We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch.
SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.
The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties.
Shift : Monday-Thursday, 9 : 30am-5 : 30pm and Friday 9 : 00am-5 : 00pm Compensation : $17.00 / hour
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
Duties & Responsibilities
- Answering all incoming phone calls in a professional manner.
- Verify insurance eligibility.
- Scheduling appointments
- Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Adhering to all company policies and procedures.
Experience and Skills :
Duties & Responsibilities
- High School diploma.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High degree of tact and discretion.
- Experience with scheduling, typing and computer skills.
- Ability to work well in a team environment.
- Understanding of client needs and willingness to help.
- Adaptability and accountability.
- Bilingual, preferred.
Job Benefits :
We offer a great benefit package including : Medical, Dental, Vision, Generous Personal / Vacation / Sick accrual system, Life Insurance, 403B Retirement Plan, Pet Insurance discount and Cell Phone Discounts to certain carriers.
Last updated : 2024-06-19
Job Summary
Full Time
$38k-50k (estimate)
06/14/2024
09/19/2024
The job skills required for Call center specialist include Customer Service, Call Center, Scheduling, Written Communication, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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