We are seeking a highly skilled Helpdesk Support Associate with 3-5 years of helpdesk experience and a strong background in managing and supporting various IT environments.

This role requires a self-motivated individual who can efficiently prioritize tasks and provide top- notch support in a fast-paced startup environment.

Helpdesk Support Associate Responsibilities :

• User Management :
• Onboard and offboard users in Google Workspace and Microsoft Entra.
• Manage user access and security provisioning across these platforms.
• Email Management :
• Provide support and administration for Google Workspace and Microsoft 365 email services.
• Messaging :
• Support and manage Slack and Teams messaging platforms.
• Voice Services :
• Administer and support voice services using Google Voice and RingCentral.
• Collaboration Tools :
• Provision and support accounts for Jira / Confluence and Monday.com.
• Cloud Services :
• Support and manage cloud services on Amazon Web Services (AWS) and Microsoft Azure.
• End-Point Security :
• Implement and manage end-point security solutions using Kaspersky, Bitdefender, and ESET.
• Device Management :
• Utilize Jamf with Apple Business Manager for managing Macs and Microsoft Intune for managing PCs.
• Procurement :
• Handle IT procurement processes using CDW and Softchoice.
• Ticketing Systems :
• Respond promptly to helpdesk tickets and manage them through FreshService and Jira Service Management.
• Technical Support :
• Provide troubleshooting support for IT issues, ensuring minimal disruption to operations.
• Security Management :
• Implement and manage security protocols to protect company data and resources.
• Stay updated on the latest security threats and mitigation strategies.
• Collaboration and Communication :
• Work closely with team members and other departments to ensure smooth IT operations.
• Communicate effectively with users to understand their needs and provide appropriate solutions.

Helpdesk Support Associate Qualifications :

• 3-5 years of helpdesk experience.
• Google Workspace Administrator Certification. (Preferred)
• Experience with onboarding and offboarding users in Google Workspace and Microsoft Entra.
• Proficiency in managing email services in Google Workspace and Microsoft 365.
• Experience with messaging platforms such as Slack and Teams.
• Experience provisioning and supporting accounts for Jira / Confluence and Monday.com.
• Experience with supporting cloud services on AWS and Microsoft Azure.
• Experience with end-point security solutions such as Kaspersky, Bitdefender, and ESET.
• Proficiency in device management using Apple Business Manager (and Jamf) or Microsoft Intune.
• Experience with IT procurement processes using CDW and Softchoice.
• Experience working tickets through FreshService or Jira Service Management highly preferred.
• Ability to efficiently prioritize workload and manage multiple tasks simultaneously.
• Strong troubleshooting skills and the ability to resolve IT issues quickly.
• Experience in a startup environment is highly preferred.
• Excellent communication skills and the ability to work remotely, adhering to EST hours.

Perks & Benefits :

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Helpdesk Support Associate opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Last updated : 2024-06-18