Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

Job Type: Contract

Salary: Up to $20.55 per hour

Expected hours: 40 per week

Experience level:

• 10 years
• 1 year
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Experience:

• Helpdesk Technician: 5 years (Required)
• Apple iOS: 5 years (Required)
• High School diploma or GED: 5 years (Required)
• Microsoft Office: 5 years (Required)

Ability to Commute:

• Rossville, GA 30741 (Required)

Ability to Relocate:

• Rossville, GA 30741: Relocate before starting work (Required)

Work Location: In person