You haven't searched anything yet.
JOB DESCRIPTION
Job Title : Guest Services Supervisor
Department : Front Desk
Supervision Exercised : Guest Service Agents
Supervision Received : Assistant General Manager, Guest Services Manager
JOB SUMMARY : Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards.
Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES : Maintain complete knowledge at all times of :
o All hotel features / services, hours of operation.
o All room types, numbers, layout, decor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals / departures.
o Room availability status for any given day.
o Scheduled in-house group activities, locations and times.
o All hotel and departmental policies and procedures.
Resolve discrepancies with Accounting. Track actual numbers against budget
Identify situations which could compromise the department's standards and delegate these tasks
rectify any deficiencies with respective personnel to include Front Desk staff, PBX Staff, and Reservations Staff
Document each call according to procedures
o Contracted banks
o Shortages and Overages
o Late charges
o Petty cash and paid outs
o Adjustments
o Posting charges
o Making change for guests
o Payment methods or processing
o Settling accounts o Closing reports
o Cashier reports
o Balancing receipts
o Dropping receipts
o Securing banks
rectify any deficiencies with respective personnel
MINUMUM REQUIREMENTS
To apply, please visit our website at . Once you are on our website's home page, please follow the instructions below to apply for any of our available positions :
1. Click on the "Careers" link at the bottom of the home page.
2. Click the "Search Career Opportunities" link
3. In the search bar, type in your location
4. Click on the link for the position that you are interested in applying for
5. Follow the instructions for completing the online application
All positions require service minded team players with personable, enthusiastic and outgoing personalities.
We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more.
Pre-employment background screening is required as a condition of employment. EOE / M / F / Vet / Disabled.
Last updated : 2024-06-19
Full Time
Commercial Real Estate Brokerage & Management
$45k-57k (estimate)
06/21/2024
09/18/2024
hriproperties.com
NEW ORLEANS, LA
500 - 1,000
1982
Private
FELECIA CRIER
$50M - $200M
Commercial Real Estate Brokerage & Management
HRI Properties offers rental, property development and hotel management services.
The job skills required for Guest service supervisor include Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service supervisor positions, which can be used as a reference in future career path planning. As a Guest service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service supervisor. You can explore the career advancement for a Guest service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.