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Summary:
The Strategic Account Manager is the prime contact for customers and coordinates technical support from engineering, commercial support from Customer Service, and additional local territory coverage from sales channels (as needed).
The Strategic Account Manager functions include, but are not limited to, territory coverage and distribution management, customer relationship building, opportunity management, pricing strategy creation, negotiation, and order capture to grow sales and profitability.
Essential Functions:
Customer and territory development
· Effectively build strong customer relationships, promote STC’s current and future capabilities to prospects and customers, and assures STC gets qualified to participate in quotations and product development opportunities.
· Develop regional sales plan to support the overall Marketing and Sales plan
· Make customer presentations that demonstrate how STC, and its products/services provides superior customer value
· Visits OEMs, spec developers, government agencies, end users, tradeshows, and conferences to obtain customer specific information on pricing, commercial terms, and expectations
· Execute Commercial/Sales budget objectives and strategies and maximize value to the customer.
· Identify, evaluate, and submit recommendations for representatives as needed
· Participates in tradeshows exhibited by STC, primarily as a relationship builder
· Create customer loyalty through excellent customer service, superior technical support, and industry leading contract (order) performance
· Provide and model exemplary customer service necessary to develop long-term relationships with customers
· Helps to drive pricing, order quantities, and reduce unprofitable products to improve margins and profitability for STC.
Quote Pipeline Execution
· Qualify and accelerate leads & inquiries into opportunities
· Assure that customer’s expectations are clearly defined regarding performance, value added, schedule of deliverables, T&Cs, and payment schedules
· Negotiate and accelerate the capture of opportunities
· Progress opportunities from the sample stage to production runs
· Develop, track, and manage plans for high growth and high potential customer opportunities
· Record and maintain client contact data utilizing CRM and trip reports
Order Entry and Contract (Order) Management Support
· Supports the reconciliation of customer POs, coordinates customer electronic drawing transfer to accelerate WO release, provides accurate order forecasting for production and M&S management needs, and assists in delivery, RMA, and collections resolution.
Other related duties as required
Qualifications:
· BS in Business or Engineering / related field or equivalent job experience; MBA is a plus
· 7 years of work experience in technical ceramic sales with manufacturing company
· Proven success to develop territories and representatives to profitably growth the business
· Ability to read & interpret engineering drawings, standards, and specifications
· Ability to work independently as a remote employee
· Exceptional interpersonal skills
· Strong project management and time management skills
· Excellent written, verbal, and non-verbal communication skills
· Able to build strong relationships with customers, employees, and management
· Solid business acumen, management reporting, and problem solving
· Detail oriented, organized, a highly motivated leader of people, and champion of improvements
· Demonstrated proficient in Word, Excel, PowerPoint, Outlook, and the Internet
· Demonstrated proficiency in CRM system such as SDFC, Mycrosoft Dynamics, etc.
· Expected travel is 25-50 monthly (5-15 days / month)
WORKING CONDITIONS:
Perform work at both your home office, on airplanes, in hotels, and at customer’s offices. Office work is usually in a climate-controlled office environment. Time on any shop floor may be required, which can be noisy and dusty, as well as hot during the summer.
PHYSICAL DEMANDS:
Office work involves standing and walking for brief periods, but most work is from a seated position. Travel work involves driving, flying, and walking with luggage. There is potential for eyestrain from reading detailed materials & computer screens. Deadlines, workloads during peak periods, travel and changing priorities may cause increased stress levels.
STC is an equal opportunity employer and offers employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identity, age, national origin, ancestry, place of birth, physical or mental disability, or veteran status.
Job Type: Full-time
Pay: $85,000.00 - $125,000.00 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Application Question(s):
Work Location: In person
Full Time
Durable Manufacturing
$102k-137k (estimate)
06/09/2024
10/05/2024
ceramics.net
SAINT ALBANS, VT
100 - 200
1898
Private
JAMES R CALLAN
$10M - $50M
Durable Manufacturing
STC provides ceramic material design consulting and custom manufacturing services for corrosive environments and high-temperature conditions.
The job skills required for Strategic Account Manager include Presentation, Customer Service, CRM, Customer Relationship, Problem Solving, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Strategic Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Strategic Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Strategic Account Manager positions, which can be used as a reference in future career path planning. As a Strategic Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Strategic Account Manager. You can explore the career advancement for a Strategic Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Strategic Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Strategic Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Strategic Account Manager job description and responsibilities
Their responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies and building positive relationships with clients.
02/09/2022: Temple, TX
Developed and managed existing enterprise customer relationships, maintained attentive customer service presence and expanded account base and revenue volume.
02/26/2022: Boulder, CO
Strategic account management (SAM) or key account management focuses on building long-term mutually beneficial partnerships with key customers.
02/28/2022: Santa Cruz, CA
Create comprehensive reports on client sales and strategy to their upper management.
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Build and maintain strong relationships with key business clients.
12/24/2021: New Brunswick, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Strategic Account Manager jobs
A minimum of two years' experience as a strategic accounts manager, or similar.
01/01/2022: Bloomington, IN
Key Account Manager must be able to read people and connect meaningfully with a variety of personalities.
12/30/2021: Elkhart, IN
Proven work experience as a Strategic account manager or Key account manager.
02/28/2022: Gastonia, NC
Strategic account managers should also have strong leadership skills to lead their SAM teams successfully.
03/04/2022: Lancaster, PA
Responsibility and accountability on accounts, take ownership and are accountable for day to day operations.
01/19/2022: Rock Hill, SC
Step 3: View the best colleges and universities for Strategic Account Manager.