1 Job in Salt Lake, UT
LanceSoft Inc is Hiring a Helpdesk Agent Near Salt Lake, UT
- Basic Qualifications
- High school diploma required.
- Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN , WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook
- Good understanding of the Microsoft Office products such as Word, Excel and Power Point.
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Team player mentality, collaborative, self-learner and self-motivated.
- Good understanding of English and good communication skills are a must.
- Strong customer service skills and focus on ownership throughout the resolution process.
- Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
- For our Asia language support team, hours of operation would match with region of support based on language spoken.
- College degree preferred.
- Three to five years of experience working in the technical support field in an enterprise environment.
- Exposure to a global multi-cultural environment.
- For our Asia language support, strong verbal and email/chat proficiency in Japanese, Mandarin or Korean.
- Experience using and supporting Microsoft Exchange in an enterprise environment.
- Advanced proficiency supporting Microsoft Outlook and other Microsoft Office products.
- Experience supporting Microsoft SharePoint.
- Experience supporting Macs and OSX.
- Proficiency in Unix command line.
- Experience supporting voice infrastructure such as Cisco Call Manager, Avaya PBX, Avaya Meeting Exchange, or other enterprise voice systems (less common: BT or IPC turret phone systems).
Job Summary
Contractor
Business Services
$51k-63k (estimate)
05/31/2024
11/28/2024
lancesoft.com
HERNDON, VA
500 - 1,000
2000
Private
DIVYA GANDHI
$200M - $500M
Business Services
Related Companies
About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
The job skills required for Helpdesk Agent include Troubleshooting, Customer Service, Technical Support, Active Directory, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Agent positions, which can be used as a reference in future career path planning. As a Helpdesk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Agent. You can explore the career advancement for a Helpdesk Agent below and select your interested title to get hiring information.
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