TITLE: People Operations Coordinator (Sharks Ice)

POSITION TYPE: Full Time, Non-Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Manager, People Experience

POSTING DATED: June 14, 2024

Pay Range: The pay range for this role is $31 - $33.65 per hour

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

The People Operations Coordinator (Sharks Ice) is responsible for providing reliable HR support in all areas of people operations while optimizing the employee experience throughout the employee life cycle. This role provides HR support to managers and frontline staff at all Sharks Ice locations, including San Jose, Fremont, and Oakland, and requires regular visits to each site.

Essential Duties and Responsibilities:

• Offer day-to-day HR support to frontline employees and managers working at all ice rinks (San Jose, Fremont, Oakland)
• Serves as the first point of contact for managers and/or employees requesting or inquiring about a leave of absence, accommodation, and worker compensation claims
• Manage job requisitions in application tracking systems, including opening and updating job postings
• Facilitate new employee orientations and guide the onboarding process
• Assist managers with reviewing applications, screening, and scheduling interviews
• Assist with providing guidance to managers and employees with performance management, progressive discipline processes, and employee relations issues, as needed
• Process employee transactions such as new hires, promotions, transfers, compensation changes, terminations, and other people-related items in the HRIS system (SuccessFactors) for Sharks Ice and all SSE employee populations, as needed
• Ensure data integrity and maintenance of all employee records and files across all people systems
• Provides policy interpretation and guidance to ensure compliance with applicable policy and/or collective bargaining agreement
• Maintain employee records in time-keeping system (ABI), including the entry of job skills and the creation of employee badge numbers
• Support, advise, and partner with management regarding programs and policies in all areas of HR to ensure alignment and support of all HR objectives
• Travel to and attend job fairs and career events on behalf of the Human Resources Department across the Bay Area
• Supports compliance with federal, state, and local employment laws and regulations
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree (or equivalent experience) in relevant field, preferably in human resources, business administration, or related field
• Minimum of 2 years of professional experience in human resources
• Spanish speaking strongly preferred
• Must have reliable transportation
• Demonstrated working knowledge of basic Federal and California employment laws, and Union regulations.
• Excellent organizational and time management skills
• Exceptional interpersonal and communication skills
• Ability to work cooperatively with diverse groups of people at all levels of the organization while maintaining confidentiality at all times
• Ability to work on multiple projects of varying priority and to assure deadlines are met while maintaining company standards
• Ability to work some nights and evenings
• Ability to travel to and from all ice rink locations and events
• Proficient with Microsoft suite
• A positive, team-oriented work ethic, with a high level of integrity is required
• Ability to handle sensitive and confidential information with discretion
• Ability to utilize a computer for extended periods of time, communicate via phone and email with a variety of individuals

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs. with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work in cold conditions/environments
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.