2 Jobs in San Jose, CA
Monolithic Power Systems is Hiring a Desktop Engineer Near San Jose, CA
Job Summary:The Helpdesk Engineer’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Can prioritize mission critical tasks and coordinate the construction and expansion of our systems so updates and other maintenance tasks don’t get in the way of daily operations.
Formal Education & Certification
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Build rapport and elicit problem details from service desk customers.
- Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced staff.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups to help requests.
- Develop help sheets and FAQ lists for end users.
- Reinforce SLAs to manage end-user expectations.
- Manage Globalize VoIP and Online Conferencing, like Zoom
- College diploma or university degree in the field of computer.
- 7 years’ experience in system engineering and IT support required.
- Certifications in Microsoft O365 fundamental
- Exceptional server virtualization skills and knowledge.
- Knowledge of basic computer hardware, including HP and Microsoft.
- Experience with desktop and server operating systems, including MS Windows.
- Extensive application support experience with Microsoft Office, Outlook.
- Experience with desktop and server operating systems, including Windows and MacOS.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
- Excellent English communication skills
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The base salary range for this position in California is $90,000 - $110,000.
Job Summary
Full Time
Semiconductor
$69k-86k (estimate)
09/11/2024
11/12/2024
ceomonolithicpower.com
San Jose, CA
<25
Semiconductor
Related Companies
The job skills required for Desktop Engineer include Customer Service, Computer Hardware, Problem Solving, Microsoft Office, Service Desk, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Engineer positions, which can be used as a reference in future career path planning. As a Desktop Engineer, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Engineer. You can explore the career advancement for a Desktop Engineer below and select your interested title to get hiring information.
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