Reequirement:

Desktop Support  Install, upgrade, support and troubleshoot Windows 10, Windows 7 & XP, O365, Microsoft Office and any other authorized standard desktop/Laptop applications.

 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

 Manage & provide technical support for Mobile devices/tablets etc.

 Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.

 Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.

 Customize desktop hardware to meet user specifications and standards.

 Can troubleshoot and manage standard Video conferencing equipment.  Asset & Inventory Management

 Performs work in compliance within specified warranty requirements.

 Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.

 Safely package equipment for branches and arrange for the transport of the equipment

 Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network

 When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member

 Develop trends by monitoring and analyzing incoming calls, tickets, problems, and support requests

 Manage, support & coordinate Print Services. System/Application/Network Support:

 Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS

 Ensure desktop computers interconnect seamlessly with diverse systems including. associated validation systems, file servers, email servers, application servers, and administrative systems.

 Coordinate with network team to provide hands and feet support and help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

 Coordinate Troubleshooting network connectivity in a LAN/WAN environment  Requesting and coordinating vendor support

 When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member

 Thorough knowledge of Structured Cabling Systems

 Thorough knowledge of network switches

 Working knowledge of WAN MPLS and related WAN technologies Develop trends by monitoring and analyzing incoming calls, problems, and support requests.