Our Company:

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.

PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: Deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.

Magic Touch is a technology company that provides software solutions tailored exclusively for dental lab manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Magic Touch is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.

The Customer Technical Support Department:

The Customer Support department provides excellent customer service to all customers calling in by ensuring customers’ needs are met and by going above and beyond their expectations. The department is team-oriented, customer-focused environment in a setting where innovation, collaboration, and integrity are rewarded.

The Career Opportunity:

The primary responsibilities will be to answer support calls and emails, triage, analyze, reproduce reports issues, enter support tickets, escalate, and follow through to resolution. Depending on interests, experiences, and skill set, additional opportunities include systems administration, database coding in T-SQL, database administration in Microsoft SQL Server, Power Shell scripting, installations, upgrades, help documentation, virtual server and hardware administration, software usability, testing, design, maintenance, and interfacing with the QA department.

The position is based in San Marcos, CA, and is an onsite position.

Areas of Accountability:

The Software Support Specialist has responsibility for the following outcomes:

• Ticket Management: Properly prioritize and maintain consistency across tickets assigned to you along with the department’s overall queue. Adhere to all SOPs on a consistent basis.
• Customer Satisfaction: Maintain a happy, friendly, and professional demeanor when providing service to all customers. Understand customer communications thoroughly and concisely. Collect pertinent facts and information in a timely manner. Evaluate problems to develop solutions.
• Collaboration: Interact with all departments when appropriate to gather information, provide feedback regarding workflows, and perform knowledge transfers.

Competencies for Success

Education:

Bachelor's (Preferred)

Experience:

Windows: 10 years (Preferred)

CRM software: 5 years (Preferred)

Technical support: 5 years (Preferred)

Microsoft Windows Server: 2 years (Preferred)

At Magic Touch (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050 - $68,650 for this position.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.