7 Jobs in Sarasota, FL
Randstad Digital Americas is Hiring a Desktop Support Specialist Near Sarasota, FL
Our enterprise client has an immediate consulting opportunity for an experienced End User Support Analyst to provide hands on and phone support to corporate end users in multiple locations across North America.
Candidate will work in office in office Everyday, five days a week. The analyst will work with Service Now to log tickets, handle Level 1 and Level 2 support calls in person and on the phone. Perform deployments and hardware troubleshooting. Temp to Perm in office five days a week.
Responsibilities
- In Office Everyday
- Answer user service desk phone calls
- Address ServiceNow tickets for incidents and service requests from end users
- Initial triage of ServiceNow tickets and experience establishing severity based on business/user impact
- Work directly with users to resolve technical issues including, but not limited to:
- Access issues
- Hardware issues with laptops and desktops, connectivity issues
- Issues with peripheral devices (i.e. monitors, keyboards, mouse, docking stations, headsets, printing, etc.)
- Window OS 10/11 configuration and compatibility issue troubleshooting and resolution
- Software configuration issues on users’ laptops/desktops
- Understanding of client network configurations
- Virtual device access and troubleshooting issues (Citrix and/or Azure Virtual Desktop)
Job Summary
Full Time
$47k-59k (estimate)
06/28/2024
07/14/2024
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.
