2 Jobs in Schenectady, NY
Ellis Medicine is Hiring a Call Center Representative Near Schenectady, NY
The Call Center Representative operates the hospital/Physician's Answering Service communications system. Triaging and processing customers calls while following specific protocols. Answers customer calls for Hospital and the physician answering service, takes reliable messages and transmits messages to physician/office staff/hospital personnel as per standing orders. Handles emergency situations and codes by following procedures
Education/Experience Requirements:
High School diploma or equivalent required. Previous healthcare experience preferred.
Effective communication skills with the ablitlity to interact positively with strong & demanding personalities. Able to respond quickly in emergency situation, in a calm manner. Strong typing/computer skills are required. Ability to work in a fast paced environment. Must have excellent organizational skills.
Responsibilities:
- Inputs accurate, timely sign-outs as established by office policy and procedure.
- Completes required training, other dues and projects as assigned
- Responsible for triaging and processing customer calls while following specific protocols.
- Provides routine information to callers as requested in accordance with hospital policy.
- Call Center Representative operates the Hospital/Physician's Answering Service communications system.
- Answers customer calls for Hospital/Physician Answering Service, transfers interdepartmental calls, takes accurate messages and transmits messages using designated means of communications to physician/office staff/hospital personnel as per standing orders.
- Maintains adequate records of on-vall staff for Hospital/Physician Answering Service. •Keeps on-call schedules of Hospital staff up-to-date.
- Responds to emergency situations and codes by following procedures, pages authorized personnel using appropriate means of contact.
- Operates the paging systems, digital, voice and alpha paging systems, emergency and cellular phones, pagers, fire alarm system, NEC console, Amtelco, printer, fax, copier and scanner.
Job Summary
Full Time
$44k-56k (estimate)
06/22/2024
07/11/2024
ellismedicine.org
SCHENECTADY, NY
1,000 - 3,000
1885
Private
PAT LINSTEAD
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About Ellis Medicine
Ellis Medicine is a teaching healthcare system that offers inpatient and outpatient services including cardiac, cancer and neuroscience services.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
