Overview:
We are seeking a talented Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and be proficient in handling various front desk duties in a hotel or resort setting.

Responsibilities:
- Greet and assist guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve issues promptly
- Process payments and maintain accurate records
- Assist with night audit procedures as needed
- Provide information about hotel services, amenities, and local attractions

Qualifications:
- Previous experience in a front desk or guest service role preferred
- Proficiency in using phone systems and hotel software
- Strong communication skills with excellent phone etiquette
- Knowledge of night audit procedures is beneficial
- Excellent guest relations skills with a focus on delivering exceptional customer service

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can showcase your hospitality skills and contribute to creating memorable guest experiences.

Job Types: Full-time, Part-time, Seasonal

Pay: $19.71 - $20.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evenings as needed
• Evening shift
• Every weekend
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• SeaTac, WA (Required)

Work Location: In person