Performs a wide variety of clerical and administrative support in the Real Estate Department.
Assists in the processing of approved new loans, extension and modification agreements, loan advances, and any other documentation as necessary.
Exercises independent judgment under moderate supervision.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Assist in the processing of approved new loans, extension and modification agreements, loan advances and any other documentation as necessary.
Report any exceptions promptly and prior to disbursement.
Prepare loan closing documentation on E-3 and Lazer Pro.
Upload loans on system and disburse loans.
Prepare GL tickets and balance loan proceeds.
Order flood certifications.
Ensure documents are recorded and legal filings complete.
Follow up on documentation exceptions and/or any outstanding items such as evidence of insurance.
Assist in preparing early disclosures on interim loans in Lazer Pro.
Prepare portfolio loans to send to LSC making sure documentation is in appropriate order and file is complete.
Prepare new documents and present to loan officer for review.
Maintain follow-up system to ensure documents are processed and returned in a timely manner.
Update records and verify that files are complete and accurate.
Ensure loan advances are handled accurately, according to instructions and in keeping with policy, report exceptions to the loan officer and immediate supervisor.
Maintain withdrawn/denied files.
Prepare open house sheets at the request of realtors for their open houses.
Request loan payoffs from LSC.
Prepare loan payoff requests for construction and consumer loans.
Request loan payoffs from Consumer Loan Dept. for HELOC loans.
Prepare Deeds of Release for interim paid off loans.
Handle phone calls, take messages and schedule appointments.
Respond to internal and external inquiries regarding the status of loans in process, loan documents and other banking-related questions.
Remain alert for and report potential business opportunities, make appropriate business referrals to other departments.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Maintain a friendly, positive, and professional attitude.
Resolve difficult situations with tact and diplomacy.
Operate a variety of office administration equipment such as PC, typewriter, copy machine, FAX machine, calculator, printer, etc.
Utilize computer software applications such as word processing, spreadsheet, Outlook, and Internet.
Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Attend all required training.
High school education or equivalent.
At least two years of experience in general office work.
Prior lending experience is desirable.
Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation, and standard English usage; business correspondence formats, record keeping and filing methods; basic math calculations.
PC skills required, knowledge of Microsoft Word, Excel and Outlook preferred.
Ability to sort, cross-index, and file correspondence, reports, records and other materials according to alphabetical or other acceptable organization methods.
Must possess good judgment and organization skills, the ability to prioritize, and handle confidential information.
Ability to deal effectively and courteously with many associates and members of the general public.
Ability to read, write, and speak English.
Effective oral and written communication skills.
Ability to interpret and follow variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions.
Ability to independently plan, prioritize, organize, and complete work in an efficient manner.
Ability to work quickly and accurately.
Attention to detail required.
Willingness To Assume Additional Responsibilities/duties/projects As They Arise.Ability to maintain regular and punctual attendance.
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, and FAX machines.
Ability to drive a vehicle.
Must maintain a current, valid driver’s license and an acceptable driving record for bank insurance purposes.
Physical And Sensory DemandsRegularly required to sit; stand; walk; talk; see and hear.
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Occasionally required to stoop, kneel, or crouch.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities include close vision.