Summary/Objective:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Employee assistance program

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Education:

• High school diploma or equivalent.
• Customer service experience required.

Skills Required:

• Experience in a Manufacturing, factory floor setting.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Work Environment:

Office setting

Manufacturing floor environments

Controlled temperature environments

Expected Hours of Work
This is a Full-Time Hourly position required to work Monday through Friday, with occasional overtime as needed.

Travel:

Up to 0%

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many years of experience do you have of working in a production/manufacturing setting?

Ability to Commute:

• Shirley, MA 01464 (Preferred)

Ability to Relocate:

• Shirley, MA 01464: Relocate before starting work (Required)

Work Location: In person