Description:

must hold a completed bachelor's degree

Customer Advocate Contractor – Customer Service Manufacturing

What will you do?

• This position is responsible for all daily communication on projects to client internal Project Managers

• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships

• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments

• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions

• Provide customer resolution for complex installations restoring customer application and confidence in client product

• Ability to handle and process customer complaints and concerns in a professional manner

• Technical expertise, analysis, and reporting for customer complaints on products

What qualifications will make you successful?

• The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations

• You will need to be able to work independently as well as collaboratively with a small Customer Service department

• Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships

• Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines

• Must have the desire and ability to learn products relevant to assigned customer base

• SAP experience

• Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily.