Delamar Southport - A luxury boutique hotel located Southport, CT is looking for a Guest Service Agent.

The GSA is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction. They also process all payments according to established procedures and accurately balance all hotel income and expenses for 24 hour hotel operating period.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accountable for processing check-ins and check-outs

2. Creates reservations and process special requests.

3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

4. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank

5. Works as a team player in meeting guests needs

6. Provides gracious and efficient telephone services

7. Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information

8. Completes all items on checklist

9. Communicates services and amenities of hotel to guests

10. Prepares room keys for incoming guests

11. Accepts and provides wake up calls for guests

12. Collaborates effectively with other service departments to effectively manage guest services

13. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

14. Processes customer credit at check-in/out in accordance with hotel policy

15. Act as hotel system liaison during night hours. Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur. Transmit credit card batch. Prepare morning reports for managers. Follow night audit checklist including reconciliation of rooms/reservations segmentation.

REQUIREMENTS

- Strong customer service and organizational skills.

- Team player

- Must be fluent in English and have a good phone voice

- Willing to go the extra step to ensure guest satisfaction

- Excellent computer skills.

- Knowledge of Opera strongly preferred.

- Previous hospitality experience required

EDUCATION REQUIREMENTS

College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS: 1 year prior guest service experience required. Excellent verbal communication skills needed. Ability to perform job duties in a fast paced environment. Candidate will be required to work some mornings, evenings, and weekends as well as holidays. Schedule flexibility is essential.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Southport, CT 06890: Relocate before starting work (Required)

Work Location: In person