Requirements

• Friendly, outgoing, reliable, and punctual.
• Valid Virginia Driver’s License or ability to obtain within the first 30 days of hire.
• Must have a satisfactory driving record as driving is essential to this position.
• Knowledge of CPR and emergency medical procedures.
• Knowledge of basic math; ability to handle money with accuracy.
• Requires good communications skills; capacity to understand/follow oral and written orders.
• Strong problem-solving skills.
• Self-motivated with the ability to work with or without supervision.
• Available to work a combination of weekdays, weekends, holidays, and weeknights.
• Ability to react calmly and effectively in emergency situations.
• Provide energetic leadership and direction.
• Good strategic and critical thinking skills.
• Responsible, safety conscious, and detail oriented.
• Time and project management skills.
• Strong organizational skills, ability to multi-task and show follow-through.
• Flexible, innovative, self-starter.
• Professional appearance and attitude at all times.
• Knowledge of basic math; ability to handle money with accuracy.
• Operating modern office equipment, software, and operating systems/applications.

Focus

Tasks, Duties

• Perform tasks as directed by the Assistant Recreation Director and Recreation Director.
• Supervise and give direction to staff, leading them to provide exceptional experiences in a safe and enjoyable environment for guests and members of the resort.
• Responsible for creating, printing, and distributing all Activity Schedules in a timely manner.
• Handle patronage statistics and daily revenue numbers and ensuring numbers are entered daily into the DAUR spreadsheet.
• Responsible for completing fitness room safety / equipment checks.
• Ensure all closing duties are completed daily and money is deposited.
• Ensure all areas and equipment are locked up nightly.
• Assist in running activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods.
• Assist guests in signing up for classes.
• Assist guests in rental of equipment.
• Ensure guests are properly filling out liability forms needed to participate in activities.
• Ability to enforce safety rules for facilities and activities.
• Interact in a professional and courteous manner while supervising youth and adults participating in activities.
• Receiving and resolving guest complaints.
• Handling money and making correct change for rentals.
• Maintain equipment.
• Handle minor maintenance issues as they arise at the facility.
• Assist in maintaining cleanliness of the resort amenities and facilities as needed.
• Performs other job-related duties as assigned.

Communication/Team Involvement

• Communicate with team members to increase productivity.
• Alert Assistant Recreation Director to any issues that may require attention.
• Provide assistance to the Assistant Recreation Director and the Recreation Director as needed.
• Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture.
• Requires good communications skills both orally and written; capacity to understand and follow oral and written orders.
• Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress.
• Ability to accept and adjust to constructive criticism.
• Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public.

Decision-Making, Judgement, and Initiatives

• Organize daily assignments to ensure efficient task completion
• Implement time-saving or quality-improving production solutions
• Tasks require thorough perception and judgement

Professional Development and Mentoring

• Complete requisite on-the-job training
• Attend staff development meetings
• Attend additional training functions as directed

Physical Requirements:

• Tasks require thorough perception and judgement.
• Tasks involve physical effort, i.e. standing, walking, and frequent light lifting (5-10 lbs.); somewhat frequent heavy lifting (20-80 lbs.); minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• Some tasks may involve extended periods of sitting, standing and walking.
• Ability to work in an outdoor setting for an extended period of time for events.
• Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms.

Core Responsibilities

1. Supervise and give direction to staff, leading them to provide exceptional experiences and a safe environment for guests and members of the resort.
2. Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress.
3. Responsible for creating, printing, and distributing all Activity Schedules in a timely manner.
4. Handle patronage statistics and daily revenue numbers and ensuring numbers are entered daily into the DAUR spreadsheet.

Ensure all closing duties are completed daily and money is