3 Jobs in Springfield, IL
Springfield Clinic is Hiring a Service Desk Technician Near Springfield, IL
The Service Desk Technician role will help build and grow the foundation of the support function for Springfield Clinic's IT organization. This role will be pivotal in building a strong Provider/IT business relationship and will be the "face" of the IT organization.
Job Relationships
Reports to the IT End User Services Manager.
Principal Responsibilities
- Manage critical or emergency incidents & requests; assess situations, and develop actions plan to resolve issues or fulfill requests in a timely manner.
- Provide technical support to a growing population of 3500 staff across 50 locations.
- Assists in the ownership of the client relationship from a service standpoint, and owns all incidents from open to resolution. They will be the point person for the client and ensure all communication is adhered to, and responsible for all updates.
- Help establish and build first-call-resolution rates by using strong desktop and technical support knowledge to address issues as they occur.
- Ensures that organization SLA's are met within their expected timeframes.
- Effectively communicate with team, management, and client (where appropriate), any pertinent information relevant to the task-at-hand.
- Work collaboratively with Technical Services Team to influence an organization-wide incident management process.
- Perform proactive follow up on all incident & request fulfillment.
- Participate in rotating on-call schedules to provide technical and emergency situation guidance, so that our clients can depend on us 24/7 to meet their business needs.
- Understand and manage timely incident resolution to avoid impact for the various departments in Springfield Clinic.
- Document and contribute to a known issues knowledge base for the entire IT support team.
- Assist in the preparation & communication of a daily incident/request/VIP end-of-day reporting to communicate the 'pulse' to the IT organization.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
- Bachelor's degree or relevant background preferred.
- 1-3 years of professional, IT support experience.
- ITIL certification or relevant education preferred.
- All-star verbal and written communication skills, particularly around technical topics.
- Be task oriented and able to use time effectively
- Make efforts to improve technical skills and knowledge by taking initiative.
- Demonstrated ability to execute against large scale organizational program initiatives.
- Strong strategic thinking, change management, project management, multi-tasking and analytical problem-solving skills.
- This job operates in a professional office environment.
HIPAA1
Job Summary
Full Time
$44k-55k (estimate)
07/03/2024
07/20/2024
springfieldclinic.com
CARLINVILLE, IL
25 - 50
1976
ELIZABETH OBRIEN
<$5M
Ambulatory Healthcare Services
Related Companies
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
