The Wine Library is looking for a detail-oriented individual to help in our customer service department!

This is an entry level position. 40 hours a week (Tuesday to Saturday). Medical, Dental, 401K option available.

Job Duties include, but not limited to:

• Answering customer phone calls and emails.
• Submit customer order claims (FedEx/UPS) and keep track of all claims from start to finish.
• Manage customer trouble tickets.
• Troubleshoot customer issues.
• Process customer order returns (should be able to lift up to 40 pounds)
• Processing orders.
• Enter personal customer information into databases.
• Updating product information on our site.
• Signing up customers to our email/text service.

Applicants are required to be:

• Detail-oriented
• Have good organizational skills
• Able to multitask
• Work well with others
• Strong written and communication skills via phone, text, and email
• Knowledge of correct spelling, grammar and punctuation
• Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Be able to work under pressure

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Springfield, NJ 07081: Relocate before starting work (Required)

Work Location: In person