5 Jobs in Sterling, VA
Kforce is Hiring an IT Help Desk Near Sterling, VA
- Answering and responding to incoming calls, emails and chats for assistance and triage with computer, telephone, video conferencing equipment, network connectivity and applications for both onsite and remote users
- Preparing and supporting business users with A/V needs in conference onsite rooms
- Generates and completes Help Desk incident and request tickets and provides timely status updates to users
- Triages and documents troubleshooting efforts in the Help Desk ticketing system and escalates issues to the appropriate BTS team when necessary
- Assists in maintaining end-user device inventory by following asset management procedures
- Supports information security team in maintaining security policies and controls, escalating issues as needed
- Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or a related field preferred
- Must have CompTia A certification or equivalent
- Must have excellent problem solving, analytical and teamworking skills
- Must have excellent communication and interpersonal skills with an openness to learning new technologies
- Must have experience with supporting Windows and Apple devices and the Microsoft 365 environment
- Experience with VMWare Horizon preferred but not required
- Ability to work independently and collaboratively
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$61k-75k (estimate)
06/21/2024
07/19/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for IT Help Desk include Troubleshooting, Help Desk, Problem Solving, Computer Science, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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