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Job Summary:
As the Service Manager at Chrysler, Jeep, Dodge and Ram (CDJR) you will be responsible for leading our service team and ensuring the highest level of customer satisfaction. This is a full-time individual contributor role in the auto industry, with a competitive base salary and commission structure. You will play a critical role in driving business growth and maintaining the reputation of our dealership.
Compensation & Benefits:
We offer a competitive compensation package for this role, with a base salary ranging from $100,000 to $150,000 per year, based on experience. In addition, you will have the opportunity to earn commission based on service department performance. We also provide a comprehensive benefits package that includes health insurance, paid time off, retirement savings, employee discounts, and more.
Responsibilities:
- Oversee and manage the daily operations of the service department, including scheduling, customer interactions, and employee training and development.
- Develop and execute strategies to increase service department revenue and profitability.
- Monitor department performance and customer satisfaction metrics, and take action to improve as needed.
- Collaborate with dealership management and other departments to ensure seamless operations and a positive customer experience.
- Hire, onboard, train, and evaluate service department staff.
- Manage inventory levels and ordering of parts and supplies.
- Ensure compliance with all safety and regulatory standards within the service department.
- Continuously strive to improve processes and procedures to increase efficiency and customer satisfaction.
- Stay up-to-date on industry trends and new technologies in order to provide the best service to customers.
Requirements:
- At least 5 years of experience in a service management role in the auto industry.
- Strong leadership, communication, and organizational skills.
- Proven track record of managing and growing a successful service department.
- Knowledge of automotive repair and maintenance processes and procedures.
- Ability to develop and maintain positive relationships with customers and employees.
- Proficiency in utilizing service management software and other technology.
- Ability to work flexible hours, including evenings and weekends, in a fast-paced and dynamic environment.
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
Retail
$99k-128k (estimate)
06/26/2024
07/24/2024
centurywestbmw.com
NORTH HOLLYWOOD, CA
50 - 100
1995
DENNIS LIN
$10M - $50M
Retail
Century West BMW is an Automotive company located in 4245 Lankershim Blvd, North Hollywood, California 91603, United States.
The job skills required for Service Manager include Leadership, Customer Satisfaction, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.