Job Title: Front Desk and Maintenance Coordinator

Reports To: Director of Operations

Location: Lake Tahoe, CA

Pay Range: $22-28/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

JOB SUMMARY

Responsible for providing general and administrative and clerical office support to all departments, greeting, and assisting members, guests, and renters who visit or call the association office, maintain association property files, and Member I.D. Card system. Creating and following up on work orders, dispatching staff and business partners and assisting the Maintenance Manager with various projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet and provide excellent customer service to homeowners, renters, and guests at the front desk in person, by phone, or email.
• Issue Member I.D., Long Term Renter, TKB&HA, Tahoe Island Subdivision No. 4, and Day Use Amenity Cards per the Board of Directors' Member I.D. Card policy.
• Issue boat tags, parking stickers, and hang tags.
• Maintain safe and clean front desk, lobby, conference room, and kitchen areas by complying with procedures, rules, and regulations.
• Manage office and kitchen supplies inventory and weekly/monthly order.
• Receive and code ACC applications and process applicable fees.
• Maintain Association announcement bulletin boards; post meeting schedules, agendas, and other Association news/events.
• Prepare Lobby and/or Conference Room for Board, Committee, and other meetings, update Front Desk meeting calendar.
• Maintain and update New Homeowner Packets

ADDITIONAL DUTIES & RESPONSIBILITIES

• Listen to customer concerns that pertain to maintenance items.
• Create work orders for contractors and staff.
• Close completed work orders.
• Write letters/emails responding to members that wrote to the maintenance department.
• Track front yard landscape modifications.
• Assist Maintenance Manager with miscellaneous projects.
• Assist Maintenance Manager to compile information on accidents, work with insurance companies and give information to accounting clerk.
• Obtain insurance information in the event of an accident and work with staff and the insurance company until the claim is closed.
• Assist other Departments as needed.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• An ability to follow verbal and written directions, keep accurate records, fill out logs and journals, and perform administrative operational functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent.
• 2 years customer service experience.

KNOWLEDGE, SKILLS & PROFICIENCIES

• Knowledge of basic office procedures
• Microsoft Office proficiency
• Customer Service Oriented
• Excellent Verbal and Written Communication skills
• Follow-up and attention to detail
• Previous HOA experience is a plus but not required

TOOLS & EQUIPMENT USED

• Office equipment; computers, printers, scanning, telephone, etc.

PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Ability to work around pool equipment and chemicals.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances..

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