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Job Description :
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia International Airport.
MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise.
A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment.
Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members.
Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by :
Lounge Hours of operation are from 05 : 30AM 9 : 00PM Monday -Sunday. Hours are subject to change due to business need.
Qualifications :
A successful candidate will possess the following qualifications :
Salary Range : $20.00 to $22.12 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Last updated : 2024-06-24
Full Time
Business Services
$35k-45k (estimate)
06/26/2024
09/25/2024
amexinc.com
MINNEAPOLIS, MN
200 - 500
1981
Private
MOHAMED NOURI
$10M - $50M
Business Services
Amex provides marketing and distribution channels for technology based companies and products.
The job skills required for Customer concierge include Leadership, Communication Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer concierge positions, which can be used as a reference in future career path planning. As a Customer concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer concierge. You can explore the career advancement for a Customer concierge below and select your interested title to get hiring information.