SUMMARY: Schedules appointments for primary care, specialty and subspecialty medical care; includes appointments for consult/referral specialty care within the MTF or at civilian facilities. In addition, this position will call patients or respond to messaging submissions to schedule or cancel appointments as needed.

BENEFITS:

• Paid time off
• Sick time
• 11 paid holidays
• Life Insurance
• Critical Illness & Accident policies (provided through section 125 tax credits)

REQUIREMENTS:

• At least 6 months of experience scheduling medical appointments
• High school diploma or GED
• BLS OR CPR/AED certification required and must stay current.
• Type a minimum of 50 WPM
• General medical ethics, telephone etiquette, communication, and customer service skills
• U.S. Citizen

PREFERRED EXPERIENCE: At least 6 months of call center experience

WHO IS HPMG? Health Partners Management Group (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government for a medical appointment scheduler at Tinker AFB. You would be a W-2 employee for HPMG and NOT a government employee.

*Veterans and Military spouses are encouraged to apply*

JOB DETAILS:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (MHS GENESIS).
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: This call center setting is inside the medical center. The work is mainly sedentary, sitting at your desk on the phone. Carrying of light items such as files, manuals, and medical records could be required.

Job Type: Full-time

Pay: $16.20 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• medical appointment scheduling: 1 year (Preferred)

Ability to Relocate:

• Tinker Afb, OK 73145: Relocate before starting work (Required)

Work Location: In person