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Job Summary:
We are seeking a Guest Service Agent to join our team at a hospitality establishment. The ideal candidate will be responsible for providing exceptional customer service to guests and ensuring their stay is memorable and comfortable.
Duties:
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with inquiries, requests, and resolving any issues promptly
- Process guest check-ins and check-outs efficiently
- Handle reservations, cancellations, and modifications to guest bookings
- Provide information about hotel services, facilities, and local attractions
- Operate the hotel phone system and direct calls to the appropriate department
- Perform night audit duties as required
- Maintain a clean and tidy front desk area
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication and interpersonal skills
- Proficiency in using hotel management software systems
- Ability to speak multiple languages is a plus (multilingual or bilingual)
- Strong guest service orientation with a focus on guest relations
- Knowledge of phone systems and basic office equipment
This position offers an exciting opportunity for individuals passionate about delivering exceptional guest experiences in the hospitality industry. If you meet the requirements and are looking to be part of a dynamic team, we encourage you to apply for the Guest Service Agent position.
Job Types: Full-time, Part-time
Benefits:
Schedule:
Work setting:
Ability to Commute:
Work Location: In person
Part Time | Full Time
$33k-45k (estimate)
06/08/2024
10/05/2024
The job skills required for Front Desk Lead include Guest Service, Customer Service, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Lead positions, which can be used as a reference in future career path planning. As a Front Desk Lead, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Lead. You can explore the career advancement for a Front Desk Lead below and select your interested title to get hiring information.