8 Jobs in Troy, NY
WB Games New York is Hiring a Technical Account Manager Near Troy, NY
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Games New York works with some of the top talent in the game industry to build online competitive and social features for video games. Our highly experienced team of engineers utilize cutting-edge technology to build game services that are robust and scalable enough to support world-class developers such as NetherRealm Studios, Rocksteady, Monolith Productions, Warner Bros. Games Montréal, and more!
The JobWB Games NY is looking to fill a Technical Account Manager position.
As a Technical Account Manager you will be a key member of the WB Games central tech team (WB Games New York), serving as a technical point of contact for all development teams leveraging WBNY’s online service platforms.
You will need to be able to understand and explain our products at a technical level to some of the best game development engineers in the industry.
This is a great position for someone with a strong technical background who can take that experience and feel comfortable communicating concepts, both verbally and in written format, to other developers.
Your Role Accountabilities...
- Become an expert in our backend service products. Put yourself in a position to understand and confidently explain our products to the game development engineers leveraging our products. This is the foundational piece of this position. You can’t fulfill your other job requirements without expert knowledge of our API and services.
- Analyze customers’ requirements and suggest existing features in our online service products to meet their requirements. This will include regularly using our online service products, digging in with the exact API endpoints being used by your customers, and using your technical background to suggest the most efficient way to integrate with our APIs.
- Train customers associated with your account(s) to use our products effectively. Your customers will be game developers and engineers, so a level of comfort communicating and collaborating with other developers is required.
- Regularly review the API usage patterns of your customers throughout an individual game’s lifecycle. Use these API reviews to ensure customers are following best practices, align with the technical design you’ve provided, and are safely prepared to launch to the public.
- Facilitate load testing efforts by creating and maintaining simple scripts to mock API traffic coming from games.
- Assist with challenging level-one technical support requests and issue escalations from game teams. Address all account-related queries in a timely fashion.
- Provide internal WBNY development team with customers’ feedback to help identify potential new product features or products.
- Provide support and game-specific implementation expertise to WBNY’s Live Operations team during live incidents to help us identify issues and recover.
- Review and provide feedback on implementation documentation.
- Develop relationships across own team and with peers on other teams for the purpose of enhancing knowledge and visibility of broader development process. Actively shares knowledge through peer mentoring and informal teachings. Learns from and receives guidance from more experienced employees.
- Experience building or using a REST API or other web services.
- General understanding of game development disciplines and their inputs into online service development.
- Aptitude for quickly learning new techniques and technologies. Consistently provides quality support of these technologies within the expected time frame.
- Ability to communicate concepts, verbally and in written format, to both technical and non-technical team members.
- Familiarity with task and bug tracking software packages (e.g. Jira).
- Performs most job-related duties with minimal supervision.
- Takes initiative in pursuing new assignments. May pursue new assignments and identify tasks.
Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $66,500.00 - $123,500.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
Job Summary
Full Time
$92k-124k (estimate)
05/26/2024
07/01/2024
wbgamesny.com
Troy, NY
<25
IT Outsourcing & Consulting
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The job skills required for Technical Account Manager include Initiative, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
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Step 3: View the best colleges and universities for Technical Account Manager.
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