Location: United States (Remote)

About USAN

USAN is a leading provider of Cloud Contact Center as a Service (CCaaS) solutions, committed to helping businesses deliver exceptional customer experiences through innovative and reliable technology. Our mission is to empower companies to optimize their customer engagement processes, enabling them to achieve higher efficiency, satisfaction, and loyalty. We are dedicated to leveraging the power of cloud computing and cutting-edge technology to transform how businesses interact with their customers.

At USAN, we believe that effective communication is the cornerstone of successful customer relationships. We are in the CCaaS business because we understand the critical role that contact centers play in modern business operations. Our "why" is rooted in our commitment to helping organizations enhance their customer interactions, streamline their operations, and ultimately drive growth. We achieve this by providing scalable, flexible, and reliable cloud-based contact center solutions that adapt to the unique needs of each client.

USAN executes its mission by offering a comprehensive suite of CCaaS solutions that empower businesses to manage customer interactions seamlessly. Our services include omnichannel contact center platforms, advanced analytics, workforce management, and genAI-driven customer and agent engagement tools. We partner with industry leaders like Amazon Web Services (AWS) to ensure our clients have access to the latest technology and infrastructure, enabling them to stay ahead in a competitive marketplace.

Role Overview

The Partner Sales Manager (PSM) is a crucial member of our sales team, focused on driving new business opportunities and enhancing our strategic alliance with AWS. This role requires a dynamic individual who excels at building and maintaining relationships, both within USAN and externally with AWS and its partner ecosystem. Ultimately, helping our customers move faster to exceptional CX.

Experience

5-10 years of experience in sales management, partner management, or business development, particularly in the technology or cloud computing industry, would be expected. Experience working directly with AWS’ Partner and channel management processes is highly preferred.

Key Aspects of the Role

· Strategic Relationship Management: The PSM will maintain and nurture ongoing relationships with AWS partner teams and sellers. This involves regular communication, joint planning sessions, and strategic alignment meetings to ensure mutual business goals are met.

· Travel Requirements: The role will involve approximately 40% travel to engage directly with AWS teams in the United States, attend industry events, and conduct in-person meetings with potential clients. This travel is essential for building strong, face-to-face relationships that drive collaboration and business success.

· Collaboration with Sales Teams: The PSM will work closely with USAN’s internal sales teams to organize and execute one-to-one and one-to-many activities. These activities are designed to accelerate lead generation, nurture opportunities, and engage customers effectively.

· Drive New Opportunities: The PSM will identify and pursue new business opportunities in collaboration with AWS. This includes leveraging AWS’s market position and technological innovations to enhance USAN’s CCaaS offerings and expand its customer base.

· Maintain and Elevate AWS Partnership: The PSM will ensure that USAN’s partnership with AWS is not only maintained but also elevated. This involves managing partner status, certifications, and ensuring that USAN is recognized as a top-tier partner by AWS.

Qualifications

· Bachelor’s Degree or equivalent in Business Administration, Marketing, Computer Science, Information Technology, or a related field is required

· Proven experience in sales or partner management, preferably within the technology or SaaS sectors.

· Strong understanding of cloud computing and/or the CCaaS industry.

· Excellent communication and relationship-building skills. This includes talking directly to customers.

· Ability to work collaboratively across teams and organizations.

· Strategic thinker with a track record of achieving business objectives.

USAN Benefits include

· 401(k)

· Dental Insurance

· Flexible Schedule

· Health Insurance

· Health Savings Account

· Vision Insurance

· Paid Time Off