Job Title: Member Services

Position Summary:

This position will consistently deliver outstanding service to all members, guests, and program participants. Responds to member and guest needs. Consistently promotes memberships through the engagement of our patrons. Maintains a clean, safe and organized facility for member satisfaction and retention.

Essential Functions

· Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

· Promotes membership and program enrollment in interactions with existing and potential members.

· Ensures proper implementation of welcome center administrative procedures. This includes but not limited to; answering phones, taking messages, handling membership procedures, giving tours, washing towels, and engagement of members as they walk through the door.

· Assists in YMCA fund raising activities and special events, when needed.

· Help maintain the facility. This includes but also not limited to sweeping, mopping, vacuuming, disinfecting, and other duties that may be assigned.

· Actively participates in staff meetings and/or related trainings.

· Open and close the facility with its respected procedures.

· Maintain accurate membership records and reports

· Responsible for the balancing of end-of-shift reports.

· Must have strong communication skills, practical and strong decision-making skills, versatility, initiative and strong human relations skills.

· To communicate a positive attitude to all members, program participants and staff.

· To accept additional responsibilities and perform other duties as assigned and deemed appropriate in order to help the YMCA accomplish its Mission.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 10 – 32 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person