Job Details

Description

Summary : Every Customer Sales Representative reports to the Store Manager and is responsible for providing Speedy Stop customers with the best buying experience possible.

Customer Sales Representatives accept responsibility, especially when management is absent from the store.

Essential Duties & Responsibilities By Competency : Disclaimer : The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job.

Speedy Stop Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example : emergencies, changes in personnel, workload, or technology developments).

Provide Customer Service

• Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
• Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items.
• Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you.
• Be knowledgeable at all times about merchandise, sale items, and store promotions.

Training and Development

• Work to achieve maximum productivity daily.
• Assist other employees with questions and proper procedure as necessary.
• Train new Customer Service Representatives on store procedures as needed.
• Balance shift-related tasks with other employees as necessary.
• Continually work to enhance knowledge of store operations.

Store Tasks & Responsibilities

• Complete specific tasks as assigned by the Store Manager.
• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
• Protect company inventory and assets at all times by following asset control policies.
• Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.
• Price, stock, and rotate products, as well as check code dates.
• Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age.
• Perform inventory counts as assigned by Manager.
• Follow company procedures when working with vendors including checking in orders and verifying quantities.
• Complete the daily paperwork as assigned by Manager.

Last updated : 2024-06-25