6 Jobs in Warrensburg, MO
FastWyre Broadband is Hiring a Retail Customer Service Representative Near Warrensburg, MO
Primary Duties & Responsibilities
- Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
- Sell products and services. Ensure individual, team and company goals and objectives are met
- Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
- Administrative duties relating to local and long-distance telephone, cable television, and internet services.
- Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
- Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
- Assist with or coordinate special projects, as assigned.
- Performing all other duties and responsibilities as assigned.
- Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
- Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
- Ability to work as a team member and exert initiative to work independently to reach a goal.
- Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
- Ability to function effectively as a team player.
- Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
- Ability to work a flexible work schedule, as needed, to best serve our customers.
Physical DemandsSelect one the following for the each of the items listed below:
- N (Not Applicable) – Activity is not applicable to this occupation.
- O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5 hours/day.
- F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5 hours/day.
- C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5 hours/day.
Walking N ☐ O ☐ F ☒ C ☐
Sitting N ☐ O ☐ F ☐ C ☒
Reach Outward N ☐ O ☒ F ☐ C ☐
Reach Above Shoulder N ☐ O ☒ F ☐ C ☐
Climbing N ☒ O ☐ F ☐ C ☐
Crawling N ☒ O ☐ F ☐ C ☐
Squatting/Kneeling N ☐ O ☒ F ☐ C ☐
Bending N ☐ O ☒ F ☐ C ☐
Keyboarding N ☐ O ☐ F ☐ C ☒
Driving N ☒ O ☐ F ☐ C ☐
Hearing N ☐ O ☐ F ☐ C ☒
Communicating N ☐ O ☐ F ☐ C ☒
Perceiving N ☐ O ☐ F ☐ C ☒
Outdoor Climate N ☒ O ☐ F ☐ C ☐
Various Terrain N ☒ O ☐ F ☐ C ☐
Cramped Workspace N ☒ O ☐ F ☐ C ☐
Lift/Carry: Up to 10 lbs N ☒ O ☐ F ☐ C ☐
Up to 20 lbs N ☒ O ☐ F ☐ C ☐
Up to 50 lbs N ☒ O ☐ F ☐ C ☐
Up to 75 lbs N ☒ O ☐ F ☐ C ☐
Up to 100 lbs N ☒ O ☐ F ☐ C ☐
100 lbs N ☒ O ☐ F ☐ C ☐
Push/Pull: Up to 10 lbs N ☒ O ☐ F ☐ C ☐
Up to 20 lbs N ☒ O ☐ F ☐ C ☐
Up to 50 lbs N ☒ O ☐ F ☐ C ☐
Up to 75 lbs N ☒ O ☐ F ☐ C ☐
Up to 100 lbs N ☒ O ☐ F ☐ C ☐
100 lbs N ☒ O ☐ F ☐ C ☐
American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Summary
Full Time
$26k-32k (estimate)
03/29/2024
07/05/2024
The job skills required for Retail Customer Service Representative include Customer Service, Initiative, Installation, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Representative. You can explore the career advancement for a Retail Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Retail Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Customer Service Representative job description and responsibilities
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
02/14/2022: Moline, IL
They help customers compare products and services and advise clients about which options meet their needs.
02/05/2022: Binghamton, NY
They might also discuss how to use available services or demonstrate the right way to operate a product.
03/04/2022: Billings, MT
They listen to or read about customer problems and suggest solutions.
04/18/2022: Bergenfield, NJ
Built rapport with customers by asking probing questions and utilizing effective listening skills.
03/06/2022: Springfield, MO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Customer Service Representative jobs
The best CSRs are genuinely excited to help customers.
03/04/2022: Tulsa, OK
Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.
02/27/2022: New Haven, CT
Customer service representatives who resolve client complaints need strong problem-solving skills.
03/22/2022: Gastonia, NC
They generally need to know how to create and update tickets and how to search for customer records.
04/15/2022: Newark, NJ
Having a previous customer service experience would be an advantage.
01/21/2022: Amarillo, TX
Step 3: View the best colleges and universities for Retail Customer Service Representative.
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