```Duties```
As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your main responsibilities will include:

- Greeting guests and checking them in/out of the hotel
- Assisting guests with inquiries, requests, and concerns
- Providing information about hotel amenities, services, and local attractions
- Handling reservations and ensuring accurate booking information
- Processing payments and maintaining accurate financial records
- Answering phone calls and directing them to the appropriate department or staff member
- Assisting with guest luggage and other special requests
- Collaborating with other hotel departments to ensure guest satisfaction

```Skills```
To excel in this role, you should possess the following skills:

- Strong hospitality skills with a genuine desire to provide excellent guest service
- Exceptional phone etiquette and communication skills
- Knowledge of hotel operations and guest relations
- Proficiency in hotel management software and reservation systems
- Ability to handle difficult situations with patience and professionalism
- Familiarity with front desk procedures, including night audit processes
- Strong organizational skills and attention to detail
- Multilingual abilities are a plus, as we cater to diverse clientele

If you are a customer-oriented individual with a passion for the hospitality industry, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 16 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person