5 Jobs in Webberville, MI
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Reliable Aftermarket Parts Inc. is Hiring a Customer Service Team Lead Near Webberville, MI
Customer Service Manager
Reliable Aftermarket Parts – Webberville, MI
About Reliable Aftermarket Parts:
Reliable Aftermarket Parts is a leading provider of high-quality aftermarket parts for a wide range of vehicles and equipment. Our commitment to customer satisfaction, competitive prices, and extensive parts availability has made us a trusted name in the industry.
Job Summary:
The Customer Service Manager is a critical role in ensuring our customers have a positive experience with Reliable Aftermarket Parts. This position is responsible for leading and developing a team of customer service representatives who provide exceptional support to our customers. The Customer Service Manager will oversee all aspects of customer service operations, including order processing, issue resolution, and customer relationship management.
Responsibilities:
- Team Leadership: Hire, train, and mentor a team of customer service representatives to deliver outstanding customer service.
- Performance Management: Set clear performance expectations for the team, monitor performance metrics, and provide regular feedback and coaching.
- Process Improvement: Continuously evaluate and improve customer service processes to enhance efficiency and customer satisfaction.
- Issue Resolution: Oversee the resolution of customer complaints and issues, ensuring prompt and satisfactory solutions.
- Customer Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and issues are addressed proactively.
- Reporting and Analytics: Track and analyze customer service metrics to identify trends and areas for improvement.
- Collaboration: Work closely with other departments, such as sales and operations, to ensure seamless customer service across the organization.
Qualifications:
- Proven experience in a customer service management role, preferably in the automotive or aftermarket parts industry.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
- Knowledge of agricultural, construction, lawn & garden parts and systems is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work for a growing company with a strong reputation in the industry.
- Potential for career advancement within the organization.
Job Summary
Full Time
$69k-89k (estimate)
06/12/2024
06/23/2024
reliableaftermarketparts.com
Williamston, MI
<25
Related Companies
The job skills required for Customer Service Team Lead include Customer Service, Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
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The agent needs to understand when and how to share those links with customers for better help.
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Explain clearly without jargon how their products and services work and will be delivered to the customer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
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Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
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They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
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A customer service oriented approach can go a long way than just boost client satisfaction.
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Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
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Step 3: View the best colleges and universities for Customer Service Team Lead.
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