Job Description

1. Installation and Training :

• Be the expert in packaging systems, installing them at customer locations within your region.
• Empower operators by providing comprehensive training on system capabilities, safety procedures, and efficient packaging processes.
• Offer prompt, expert responses to customer inquiries regarding equipment, health, safety, and environmental concerns.

2. Service Excellence and System Maintenance :

• Showcase your mechanical expertise by efficiently repairing and troubleshooting equipment.
• Proactively identify potential issues, recommending enhanced policies and procedures.

3. Consultative Customer Relationships :

• Understand and address customer needs and challenges, forging enduring relationships that position you as a trusted advisor.
• Encourage customers to explore system upgrades and stay ahead of industry trends.

4. Nurturing Sales Opportunities :

• Uncover new packaging solution opportunities within existing accounts.
• Offer additional service agreements, spare parts, cutting-edge products, equipment, applications, and upgrades.
• Prepare quotations to propel sales growth.

• Maintain documentation through our CRM system.
• Ensure seamless inventory tracking, problem resolution, and timely completion of travel and expense reports.
• Collaborate with internal teams to enhance our overall performance.

Qualifications

• High school diploma is required.
• An Associate's degree or equivalent work experience is preferred.
• A proven track record of electrical and mechanical expertise and troubleshooting skills.
• 1 year of experience with MS Office tools.
• Possess a valid US driver's license.
• Be ready to travel daily and, on occasion, stay overnight for meetings, training, and service coverage.
• Proficiency in reading and understanding technical drawings and troubleshooting charts.
• Excel in building strong relationships, collaborating with customers to solve problems, and influencing decision-making.

Last updated : 2024-06-19