Job Title : Credit and Collections Analyst

Location : Westborough, Massachusetts

Duration : 6 months

Responsibilities :

• This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to :
• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.

Education and Requirements

• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• One to two years accounts receivable experience
• Experience in a multi-functional role and using multi-company accounting software package Oracle and ServiceNow Preferred
• Previous Telecommunications experience preferred.
• 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
• Complete use and functionality of the Microsoft 2010 Office product suite.

About SSi :

With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team.

Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly.

More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.