Duties:

• Provide Tier 3 support for customer tickets in our trouble ticketing system.
• Provide Tier 3 support for customer inbound phone calls to our support line.
• Troubleshoot escalated / high level customer issues remotely and on customer premises.
• Provide regular updates to stakeholders on new customer deployments.
• Attend sales meetings when requested in technical advisor role.
• Occasionally assist with installation of customer equipment in our Data Centers which may require lifting of heavy server equipment.
• Provision and deploy new physical and virtual server environments for clients.
• Provide support for escalated alerts from our various server, network and facility monitoring systems.
• Systems and process documentation.
• Occasionally provide escort into our Data Center facilities to our Co-location customers.

Requirements:

• 1-3 years of experience as a System Administrator is preferred

• Experience with server hardware, software, and network systems

• Experience with VMware, Hyper-V, Citrix or similar technologies

• Experience with Active Directory

• Experience with Office 356 Administration and Support

• Experience with Windows 10/11

• Experience with Imaging Software

• Strong troubleshooting and communication skills

• Ability to work in a fast-paced environment