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Position: Guest Service Agent
Department: Front Desk
Primary Responsibilities:
· Maintain a warm, friendly and professional demeanor at all times
· Professional speech and ability to communicate effectively and pleasantly
· Check guests in and out according to hotel standards
· Setting up and settling guest accounts according to accounting processes
· Great phone etiquette
· Maintain control of room keys
· Ability to balance room inventory
· Assist in accommodating guest requests
· Be able to maintain bank handling according to standard operating procedures
Secondary Responsibilities:
· Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
· Maintain knowledge of resort amenity, dining, and activities
· Arrive promptly for any shifts scheduled
· Keeping the office clean and orderly (front and back offices)
· Other project or duties to meet guest needs
Normal Working Hours: (Shift, days)
· Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime
To be successful in this position, the ideal candidate must meet the following criteria
in addition to The Greenbrier Service Standards for All Employees.
Past Work Experience Requirements:
· Prior hotel and / or customer service experience preferred
Educational Requirements:
· High School Diploma or G.E.D.
· Pursuing hospitality or related degree preferred
Technical Requirements:
· Basic computer skills
· General knowledge of office and telephone procedures
· Knowledge of basic accounting functions
· Experience with Opera (Property Management System) and Knowcross is beneficial
Required Supervision:
· Reports to Front Office Supervisor and Front Office Manager
· Must be able to work independently and make sound business decisions
Other Requirements:
· Consistent demonstration of the Twelve Greenbrier Values
· Commitment to the job
· Flexible with regards to scheduling
Job Type: Full-time
Pay: $15.30 per hour
Benefits:
Work setting:
Experience:
Ability to Commute:
Work Location: In person
Full Time
Business Services
$26k-34k (estimate)
06/23/2024
08/22/2024
greenbrier.com
WHT SPHR SPGS, WV
500 - 1,000
1778
Private
JAMES C JUSTICE II
$50M - $200M
Business Services
The Greenbrier is an apartment that offers accommodation, dining, golf, spa and gaming services.
The job skills required for Front Desk Agent include Customer Service, Guest Service, Front Office, Scheduling, Communicates Effectively, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.