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Chubb NA Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb’s North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze and deliver strategic Technology and Operational processes. Members of the team are expected to take leadership roles in various projects as well as personal accountability for delivering first class products and solutions for Chubb, our clients, and our stakeholders.
The Workforce Management Analyst plays a key role within the Shared Services organization and the overall success of NA Contact Center. As such you’ll be responsible for a wide range of tasks and stakeholder management functions such as, but not limited to; analysis and scheduling, real time environment management, execution of set service goals, as well as building relationships and fostering collaboration across various levels of seniority and experience.
Responsibilities:
Full Time
$113k-150k (estimate)
05/25/2024
07/24/2024
The job skills required for Workforce Management Analyst include Workforce Management, Scheduling, WFM, Leadership, Initiative, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Analyst positions, which can be used as a reference in future career path planning. As a Workforce Management Analyst, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Analyst. You can explore the career advancement for a Workforce Management Analyst below and select your interested title to get hiring information.