About this role
Wells Fargo is seeking a Analytics Consultant to be part of the Customer Experiences and Customer Services team within Consumer Lending and will be responsible for developing business insights using data, and leading initiatives, using those insights, to drive continuous improvement. Learn more about this career areas and business divisions at wellsfargojobs.com .
In this role, you will:

• Consult with business line and enterprise functions on less complex research
• Use functional knowledge to assist in non-model quantitative tools that support strategic decision making
• Perform analysis of findings and trends using statistical analysis and document process
• Present recommendations to increase revenue, reduce expense, maximize operational efficiency, quality, and compliance
• Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency
• Participate in all group technology efforts including design and implementation of database structures, analytics software, storage, and processing
• Develop customized reports and ad hoc analyses to make recommendations and provide guidance to less experienced staff
• Understand compliance and risk management requirements for supported area
• Ensure adherence to data management or data governance regulations and policies
• Participate in company initiatives or processes to assist in meeting risk and capital objectives and other strategic goals
• Collaborate and consult with more experienced consultants and with partners in technology and other business groups

Required Qualifications:

• 2 years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with extracting data from multiple sources and combining data into a single table/file
• 2 years of analytics consulting/reporting experience
• SQL experience and potentially SAS experience
• Tableau and/or Power BI experience
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Leverage new data sources to understand the Contact Center information and develop strategies to drive continuous improvement
• Ability to work with and communicate effectively with diverse teams
• Position will be supporting customer service projects including banker performance, strategy design and performance tracking and monitoring. Position will also support ad-hoc audit and regulatory requests

Position is not eligible for Visa sponsorship
Must be at one of the locations listed:
Irving TX
Wilmington DE
Chandler AZ
Charlotte NC
Des Moines IA
Posting End Date:
26 May 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.