Role- Onsite Support Engineer

Duration- Contract

Location- WINDSOR LOCKS, CT (Onsite)

The End User computing personnel will be responsible for managing day to day user support operations of IT Workplace Service at customer HQ premises & providing VIP support. Should be customer friendly and self-driven.

The Desktop Technician's role is to provide a single point of local contact for end users to receive support.

This includes possibly installing, diagnosing, repairing, maintaining, upgrading, and coordinating (with remote / external support teams) PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance.

Desktop Support:

· Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications .

· Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.

· Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices.

· Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.

· Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

· Is able to coordinate troubleshooting and management of standard Teams conferencing equipment.

· Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• iOS: 5 years (Required)
• Windows: 5 years (Required)

Ability to Commute:

• Windsor Locks, CT 06096 (Required)

Ability to Relocate:

• Windsor Locks, CT 06096: Relocate before starting work (Preferred)

Work Location: In person