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WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories.
WSA hearing aids are recognized as the premium hearing care solution in the industry.
Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories.
Additional questions regarding connectivity of accessories to other devices, general app usage and troubleshooting will also be handled.
REQUIREMENTS :
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Last updated : 2024-06-19
Full Time
$56k-69k (estimate)
06/21/2024
09/18/2024
The job skills required for Helpdesk specialist include Troubleshooting, Problem Solving, Operating System, Microsoft Office, Written Communication, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk specialist positions, which can be used as a reference in future career path planning. As a Helpdesk specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk specialist. You can explore the career advancement for a Helpdesk specialist below and select your interested title to get hiring information.