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Description
Job Description
Position Title : Solution Center Associate
Department : Client Solution Center - Consumer Bank
Position Reports to : Solution Center Team Lead
Position Supervises : No direct reports
Position Summary :
Perform outbound calling for sales and service initiatives
Duties and Responsibilities :
Online Banking, Mobile Application, Peer to Peer Mobile Payment systems, Bill Payment Systems
responsible for keeping current on any changes as it relates to either of these areas
Maintain excellent working knowledge of Premier Bank’s complete portfolio of Retail and Consumer Lending products and services;
proficient in profiling customers, uncovering needs, explaining, selling and administering products.
know the area of the business where resolution resides, and take ownership of that resolution with that clients first interaction
educate customer on loan statement generation, enroll in online access for statements, amount due, due date, applicable fees, provide general support.
Other duties as assigned.
Education, Certification, License and Experience :
Skills and Knowledge :
Demonstrate excellent independent problem solving and decision making competencies
Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.
Work Environment :
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.
The employee must frequently lift and / or move up to 10 pounds, occasionally lift and / or move up to 25 pounds and complete tasks requiring manual dexterity.
Ability to drive a vehicle for travel is required for the position.
Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.
The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it.
They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment.
Employment is at will and may be terminated at any time.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Last updated : 2024-06-05
Full Time
$37k-47k (estimate)
05/26/2024
09/05/2024
fdef.com
Defiance, OH
50 - 100
The job skills required for Call center associate include Customer Service, Problem Solving, Initiative, Customer Contact, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center associate positions, which can be used as a reference in future career path planning. As a Call center associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center associate. You can explore the career advancement for a Call center associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
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Identifying customers’ needs, clarify information, research every issue and providing solutions .
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Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.