Position Description
Title: Hotel Manager
Reports to: Hospitality Director
Location: Hotel
Salary: Salary Grade 12, depending on experience
Classification: Full-time, Regular, Exempt, Non-Entry Level
Summary:
To manage rooms for hotel in such a way that senior management achieves financial goals established by the ownership. A Hotel Manager is responsible for the day-to-day management of a hotel/gift shop and its staff. They have accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, reservations), gift shop and housekeeping.
Essential Duties and Responsibilities including the following:
Taking a strategic overview and planning ahead to maximize profits, the manager is responsible for the day-to-day operation of the hotel/resort, must pay attention to the details, setting the policies/example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
Business and people management are equally important elements.
Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
Coach, mentor, and develop team members for improved performance.
Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
Must maintain the strictest confidence of any and all confidential information disclosed by Rain Rock Casino.
Hire, train, and supervise front desk/office supervisor, housekeeping staff, and other hotel positions.
Maintain expected levels of service and cleanliness in rooms.
Establish and maintain guest service standards.
Remain abreast of industry trends and design programs to encourage high level of team member performance.
Maintain and update hotel system and procedures to maintain the highest performance levels.
Develop, monitors and yields hotel room rates.
Completes hotel room occupancy projections, provide monthly summary report of hotel performance (month over month and year over year.)
Review all rooms rate seasonally to be competitive in market.
Evaluate department supervisors frequently (front desk and housekeeper).
Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
Directs workers engaged in preparing promotional correspondence with travel bureaus, business, and social groups.
Confers with department heads to discuss and formulate plans for soliciting business.
Assist with overseeing the budgetary process for respective departments.
Oversees development and administration of sales programs/packages.
Salaried positions-must work a minimum of 45-50 hours per week.
Responsible overseeing gift shop and all vending machine operations (Candy and Soda).
Shall be polite and maintain a priority system in accepting other position related job duties as assigned.
WORKING CONDITIONS & ENVIRONMENT
The noise level in the work environment is usually loud.
Must be available to work in a smoke-filled environment.
Must be able to work all shifts, weekends, and holidays.
Must be able to lift and/or move up to 60 pounds.