Robert Half is seeking a dynamic, and self-motivated Desktop Support Analyst with good Windows and Mac troubleshooting skills for our client out of Alameda, Ca. This is a 1 year contract opportunity. The Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. The Desktop Support role requires great customer service attitude. The person must be eager to engage each individual in order make people feel supported. Some technicians have a mentality of seeing people simply as tickets to be processed. We don't want this. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Located in Alameda, California, this Desktop Support Analyst role will be a long-term temporary opening and will be a 100 percent on-site position. Your responsibilities Provide phone/in-person support to employees with technical issues or questions. Assigning and categorizing tickets for other members of the IT teams. Mac, Apple and iOS troubleshooting (20 Percent Mac/80 Percent Windows) Windows 10/Active Directory/ Outlook/ Office/ Configure/repair software and hardware. Install new desktop and laptop systems for employees Configure and support employee cell phones/smart phones. Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person. Submit your resumes directly and call me at (925) 640-0803 for immediate consideration. Interviews are being conducted this week.