Overview:

Ethos Management, Inc provides Collections, Billing, Accounts Receivable and Customer Service support to AHMC Hospitals to assist with their revenue cycle objectives.

Position Summary:

The Support Coordinator is responsible for assisting the Support Department with billing records request, locating and copying EOB’s, maintaining manual statements and payment plan log in a timely matter, and performs various department support functions. The Support Coordinator ensures that all federal, state, and HIPAA regulations are met to protect patient’s confidentiality.

Major Responsibilities/Activities:

The AR Account Representative is responsible for:

• Processes requests for billing records from law offices, copy service vendors, and maintains subpoena log.
• Maintains and updates the manual statement on a daily basis by notating the patient’s account in Evident.
• Reviews the Payment Plan Log daily by updating the patient’s account accordingly in Evident and the manual statement to macro database.
• Reviews and updates the Excluded Account from Statement Log and the No Bill Switch report in Evident to ensure system generated statements are being processed.
• Runs and pulls the denials from health plans on DSG portal and updates patient’s account with payment denials received from the insurance companies.
• Assists Customer Service with returned mail by verifying patient’s mailing address through the Passport website for skip-tracing.
• Processes requests from interdepartmental personnel by pulling EOBs/RAs.
• Maintains the office supply order forms for the Support Department.
• Performs a variety of clerical functions associated with patients accounts as needed.
• Attends department specific, management, and educational meetings as requested.
• Follows Ethos Management procedures for account management protocol.
• Abides by Ethos Management Inc.’s Code of Conduct and HIPAA compliance.
• Performs other duties as assigned.

This position requires the full understanding and active participation in fulfilling the mission of Ethos Management Inc. It is expected that the employee demonstrate behavior consistent with the core values of Ethos Management. The employee is expected to support all organizational expectations including, but not limited to Correspondence, Patient’s Rights, Confidentiality of Information, and Ethos Management initiatives.

Qualifications/Skills &Knowledge Requirements:

• 1 year of clerical experience in a hospital or medical office preferred
• Working knowledge of Microsoft Word and Excel
• Must be able to work independently and in a fast paced environment
• High school diploma or equivalent required

Must be able to work Full-time, Monday through Friday, onsite at our office location.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• clerical: 1 year (Preferred)

Ability to Relocate:

• Alhambra, CA 91801: Relocate before starting work (Required)

Work Location: In person