Responsibilities

· Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of a project documentations and plans

· Ensure that requirements are defined, delivered, and monitored

· Ensure quality control procedures are used correctly

· Establish the delivery project team(s) working methods

· Develop schedules and work packages for the project delivery team

· Manage hand-over of responsibility for the solution to business-as-usual support

· Build appropriate and effective business relationships.

Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.

Desirable Qualifications/Skills

· Any special Skillset General project management; if they have implemented projects that deliver “people solutions” (Training, content, etc.) that is a plus but not required

· Significant previous experience in within a project role.

· 5 years’ experience managing or influencing staff and projects.

· Proven success in improving the customer experience.

· Experience working within a matrix structure.

· Bachelor’s degree in computer science, Information Systems, Business or related field, Masters desirable or equivalent combination of education/experience.

· Project Management certification (PMP or CAPM) from PMI

· Six Sigma Green Belt or Black Belt (not required)

· Experience managing processes, mitigating risk, and directing timelines.

· Skilled in strategic planning.

· Able to successfully communicate tasks across different teams.

· People solutions experience would be nice to have.

· Ability to work with a 3rd party and manage those processes.

· Implementing HR/training content would be helpful in this role, although not required.

· A background in HR Project Management would be nice to have.

· Able to effectively communicate with internal leadership and outside vendors.

· SME is not needed.

Knowledge

Stakeholder relationship management

· Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

· Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.

Project management

· Takes full responsibility for the definition and entire management from start to finish including -but not limited to- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).

· Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.

Third party supplier relationship management

· Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.

· Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.

· Is responsible for the management and implementation of supplier service improvement actions and programmes.

Key Challenges/Decision Making:

· Key challenges this candidate may face Speed of delivery; complexity managing stakeholders across the US, CAN and LATAM; working with external consulting firm

· Is fully accountable for meeting allocated technical and/or project/supervisory objectives.

· Has significant influence over the allocation and management of resources appropriate to given assignments and in the delegation of project responsibilities.

· Make decisions which impact the success of assigned projects i.e. results, deadlines and budget

· Facilitate collaboration between stakeholders who have diverse objectives

KPI’s

The Key Performance Indicators for this role are driven by the business’ operational goals, and related business-aligned goals, and cover the following categories of performance:

· Metrics and KPI’s related to the effectiveness of the role (PDP)

· Alignment of IT programs and business strategic goals

· Quality of output (measured by customer and user satisfaction)

· Quality of solutions proposed by the team (measured by success of solutions proposed)