10/13/2021

Housing Assistant General Manager - Full Time - Patient Housing - Closes 10/26/2021

Tracking Code 20212618 Job Description JOB SUMMARY: The Housing Assistant General Manager (GM) will report to the Housing GM. The Housing Assistant GM will work collaboratively with the Housing GM for the day-to-day management of the lodging facility operations, retail, food service and the environmental services program to ensure exceptional care, comfort, safety and satisfaction of all guests. As part of the Alaska Native Medical Center team, this position will work closely with Administration, Customer Experience, Care Coordination, and Nursing staff.

REPRESENTATIVE DUTIES

Assists in managing contracts for environmental services (housekeeping and linens) and food service. Coordinates the delivery of services related to security and maintenance.

Work cooperatively with patient travel and clinical operations to provide a seamless patient experience related to the housing needed to support the delivery of medical services.

Administer the staffing, training and performance reviews for the properties.

Sets and maintains hospitality standards to ensure that all efforts are focused upon exceeding each and every guests expectations.

Monitors and manages all operational functions including budgets, forecasts, patient volumes, expenses and supplies.

Develops, implements, supports and monitors programs and training to insure productivity standards, safety and environmental standards, company policies and procedures are met.

Ensures that systems and procedures for the ordering, receiving, storing, preparing and serving of food and related products, as well as menu planning and development are in accordance with leadership standards.

Ensures that systems and procedures are in place for security, maintenance, linen, check-in, transition from transport, contract maintenance, etc.

Responsible for complying with government and accrediting agency standards.

Develops and implements hiring and training programs to ensure all positions are adequately staffed with trained personnel.

Partners with Ronald McDonald House Charities management to ensure customer service and operations that align with ANTHCs housing program.

Plans and conducts staff meetings. Confers regularly with staff to coordinate activities, assign and check work, resolve problems, etc.

Assists the GM in the areas of recruiting, hiring, coaching, discipline, promotions and evaluations of personnel.

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

Oversees the condition of the grounds and all public areas. Monitors the physical condition of all facilities and equipment in all areas to ensure that required maintenance is performed.

Performs other duties as assigned.

Required Skills Knowledge of customer service concepts and practices.

Knowledge of federal and regional safety statutes, rules and regulations.

Very good knowledge of relevant health and safety regulations and procedures.

Skill in conflict resolution.

Skill in analyzing customer service issues and preparing recommendations based on findings.

Skill in establishing and maintaining cooperative working relationships with others.

Skill in completing concern investigations.

Superior organizational, time management and communication skills required.

Outstanding leadership skills and the ability to multi-task.

Ability to manage and analyze a variety of problems including technical and guest service issues is essential.

Solid financial skills and accountability.

Must be computer literate with working knowledge of hospitality systems.

Must be familiar with a variety of hotel and food & beverage concepts, practices and procedures.

Contract-managed service experience is preferred.

Ability to manage and maintain inventory/cost controls is required.

Ability to deal effectively with customers and other company personnel.

Ability to speak effectively before groups of customers, guests or employees.

Ability to interpret and apply safety rules, operating, maintenance and procedure manuals.

Required Experience MINIMUM EDUCATION QUALIFICATION

A bachelors degree in hospitality, business or other related fields. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory Four (4) years of proven hospitality general manager experience or a combination of education and experience from which comparable knowledge and skills are acquired.

AND

Supervisory - One (1) year involving employee supervision.

MINIMUM CERTIFICATION QUALIFICATION

N/A

PREFERRED EDUCATION QUALIFICATION

N/A

PREFERRED EXPERIENCE QUALIFICATION

A strong hotel management background and a passion for the hospitality industry.

PREFERRED CERTIFICATION QUALIFICATION

N/A

ADDITIONAL REQUIREMENTS

Must be able to work flexible schedule including nights, weekends and holidays.

WORKING CONDITIONS

The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Must be able to lift approximately 20 pounds.

ANMC is not a latex free environment. Therefore, some latex exposure can be expected.

May be required to work outside the traditional work schedule.

May be called out to work off-shift in emergency situations.

Job Location Anchorage, Alaska, United States Position Type Full-Time/Regular ** Apply**

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